Refund Policy

Effective Date: May 16, 2026

At Mijosh Herbs, we want you to receive your products in good condition and as ordered. Because our products are consumable herbal and wellness products, we generally do not accept returns for change-of-mind purchases or opened products.

However, if you receive a defective or damaged product, we will work with you to provide an appropriate resolution.

Defective Products

If you receive a defective, damaged, leaking, or otherwise unusable product, you must contact us within 7 days of delivery.

To help us review your claim, please provide:

• Your full name
• Order number
• Description of the issue
• Clear photographs or video showing the defect or damage
• Your preferred resolution, where applicable

Please send your request to support@mijosh-herbs.com.

Replacement or Refund

If your product is confirmed to be defective, you may choose between:

• A replacement product, or
• A refund to your original payment method

The specific resolution may be subject to review of the returned product and the circumstances of the claim.

Return Process for Defective Products

If a return is required, we will provide you with the return instructions and address.

You must send the defective product back to the address provided by Mijosh Herbs.

Once the returned product has been successfully received, we will process your approved replacement or refund.

For an approved defective-product return, Mijosh Herbs will compensate you for the applicable return shipping charges.

Change-of-Mind Returns

We do not accept returns or provide refunds simply because you have changed your mind about a purchase.

Please carefully review your order before completing your purchase.

Opened or Used Products

Because our products are consumable, opened or partially consumed products are generally not eligible for return unless the product is defective or another issue covered by this policy applies.

Products Damaged After Delivery

Products that are damaged due to improper storage, handling, misuse, or other circumstances occurring after delivery are not eligible for return or refund under this policy.

Please follow the product’s storage and usage instructions.

Incorrect Products

If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.

Please provide your order number and photographs of the product received. We will review the issue and, where appropriate, arrange a replacement.

Third-Party Purchases

If you purchased a Mijosh Herbs product from a third-party retailer or seller, please contact that retailer directly regarding its return or refund process.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed by Mijosh Herbs, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Shipping charges are generally non-refundable unless the applicable issue resulted from an error by Mijosh Herbs or the shipping charges are otherwise eligible for reimbursement under this policy.

Contact Us

If you have questions about returns, replacements, or refunds, please contact us:

Mijosh Herbs
2401 Fountain View Dr Ste 464
Houston, TX 77057
United States

Phone: (346) 243-6238
Email: support@mijosh-herbs.com
Website: mijosh-herbs.com